Platform
Accounts Receivable.
Create customer invoices automatically and chase the payments, so you get paid faster.
Overview
Getting paid is as much work as paying. dexIQ generates customer invoices from your billing schedules, matches cash receipts and remittances, and follows up on overdue accounts, with a human approving what goes out.
The AR agent drafts invoices on schedule, applies your billing rules and credit terms, and reconciles incoming payments against them. Overdue accounts are chased with the right reminder at the right time, so cash comes in sooner.
You keep control. Invoices and reminders that carry financial weight wait for a human to send. dexIQ prepares and follows up; it does not send external communications on its own.
What you get
- Automatic customer invoice generation from your billing schedules.
- Credit terms and limits applied before an invoice goes out.
- Cash receipt and remittance matching against open invoices.
- Timely, consistent follow-ups on overdue accounts.
- Part-payment and short-payment handling with the reason identified.
- Anything that carries financial weight is sent by a human.
Why receivables slip, and it is rarely the chasing
Most businesses assume slow payment is a collections problem and respond by chasing harder. Usually the money was delayed earlier than that.
An invoice raised three days late is paid three days late. An invoice with the wrong purchase order number sits in the customer own accounts payable exception queue for a fortnight before anyone tells you. An invoice sent to a person who left goes nowhere at all, and the first you hear is when it is sixty days old.
dexIQ works those causes rather than the symptom. Invoices are raised on schedule from your billing rules, carry the references your customer needs to process them, and go to the contact who actually pays. Chasing then handles genuine lateness instead of your own admin.
Matching cash to invoices, including the messy cases
Receipting is straightforward when a customer pays one invoice at the full amount with a clean reference. In practice they pay eleven invoices in one lump, short by a credit note you issued last month, with a bank narration that contains a trading name you do not recognise.
The matching engine works on similarity rather than exact equality, so batched payments are split across the right invoices, part payments are allocated rather than left on account, and short payments are flagged with the likely reason attached.
- One-to-many and many-to-one matching for batched and part payments.
- Remittance advice read from the accounts inbox and matched to the deposit.
- Short payments identified against credit notes, disputes or deductions.
- Unallocated cash surfaced with a proposed home rather than left sitting.
- Fuzzy customer matching across inconsistent bank narration and trading names.
Collections that stay consistent without being blunt
Follow-up fails in two directions. Too little, and good customers quietly drift to ninety days. Too much, and you chase a strategic account over an invoice that is four days late and in dispute.
dexIQ applies your escalation ladder consistently, holds back on accounts in genuine dispute, and drafts follow-ups that reference the specific invoices and amounts. What it does not do is send them on its own. Every message to a customer is a message from your business to their business, so a person sends it.
What it changes on the cash-flow forecast
Ageing tells you where the debt sits. It does not tell you when the money is coming. Because dexIQ sees how each customer actually behaves, including which ones always pay on the second Tuesday and which ones always take an extra fortnight, the forecast is built on payment behaviour rather than on invoice terms.
That matters most for the accounts you would otherwise not look at until they are already a problem. A customer whose payment pattern has quietly stretched from thirty days to fifty is visible as a trend rather than as a surprise on the ageing report.
Questions
Accounts Receivable, answered.
What is accounts receivable automation software?
Accounts receivable automation software handles the repetitive parts of getting paid: raising customer invoices from billing schedules, delivering them to the right contact, matching incoming payments and remittances against open invoices, and following up on overdue accounts. The aim is to shorten the time between doing the work and holding the cash.
Will dexIQ email our customers without us seeing it?
No. Anything that leaves your business and carries financial weight waits for a person. dexIQ drafts the invoice or the follow-up, attaches the reasoning and the supporting detail, and a human sends it. Automating outbound customer communication unsupervised risks the relationship for a saving that was never worth it.
Does it work with Xero?
Yes. Xero is fully supported today and remains the system of record. Invoices are raised in Xero, receipts are matched against Xero invoices, and the ledger stays where your accountant expects to find it.
How does it handle part payments and short payments?
Part payments are allocated across the invoices they relate to rather than left as unallocated cash. Short payments are flagged with the likely cause identified, whether that is a credit note, an agreed deduction or a dispute, so the difference is investigated rather than written off by default.
Can it reduce our debtor days?
It addresses the parts of debtor days you control: how quickly invoices go out, whether they carry the references the customer needs to process them, whether they reach the right person, and whether follow-up happens on time every time. It does not change a customer who has decided to pay in sixty days, but it removes the days you were adding yourself.
What about customers in dispute?
Accounts in genuine dispute are held out of the automated escalation ladder, so a customer arguing about a delivery does not receive an increasingly firm sequence of reminders while the argument is live. The dispute stays visible on the ageing with its reason attached.
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