Platform
Inbox management, run by AI.
The front door: dexIQ reads and classifies every finance email the moment it arrives.
Overview
Bookkeeping starts in the inbox. dexIQ connects to your accounting inbox, reads each message as it lands, works out what it is, and routes it to the right place. High-volume email becomes organised, prioritised work, and nothing sits unread.
Finance teams drown in incoming mail: invoices, statements, remittances, supplier queries and noise, all mixed together. dexIQ sorts it continuously, so your people stop triaging email and start doing the work that needs judgement.
The classification agent learns your categories and your process, summarises long threads, and hands each item to the specialist agent that handles it next.
What you get
- Continuous monitoring of the accounts inbox, not scheduled batch runs.
- Every email classified: invoice, statement, remittance, query or noise.
- Long threads summarised so a person can act in seconds.
- Each item routed to the right specialist agent automatically.
- A human can override any classification, and the system learns from it.
How it works
One inbox, sorted and routed.
Invoices, statements, remittances, customer queries, ATO mail and noise all arrive in the same place. dexIQ reads each one as it lands, works out what it is, and hands it to the agent that handles that kind of work. Anything that changes money or bank details stops for a person.
| From the inbox | Read as | Routed to | Amount | Status |
|---|---|---|---|---|
| [email protected] | Tax invoice | Accounts payable | $4,182.60 | coded, awaiting approval |
| [email protected] | Supplier statement | Reconciliation | $1,096.00 | matched to 3 bills |
| [email protected] | Bank detail change | Held for a person | $18,740.00 | held for you |
| [email protected] | Remittance advice | Accounts receivable | $12,400.00 | receipt applied |
| [email protected] | Payment query | Accounts receivable | - | reply drafted |
| [email protected] | ATO correspondence | Compliance | - | flagged for review |
| [email protected] | Not a document | - | - | archived |
What AP inbox management means
The AP inbox is the shared mailbox suppliers send invoices to: accounts@, ap@, invoices@. AP inbox management is the work of keeping that mailbox under control. Read each message, decide what it is, pull the invoice off it, get it to whoever needs to act, and make sure nothing is missed, duplicated or paid twice.
Done by hand, it is triage. Someone opens mail, forwards it, files it, and chases the ones that stalled. On 200 supplier emails a week that is most of a person, and the queue is only ever as current as the last time they sat down with it.
dexIQ does the triage continuously. Mail is read the moment it arrives, classified, attached to the right supplier and routed onward, so the inbox is a work queue rather than a backlog.
Why a centralised AP inbox beats forwarding
Most practices start with invoices scattered across personal mailboxes. One supplier emails the office manager, another emails the director, a third still posts to a mailbox nobody watches. Nothing is lost exactly, it is just unfindable, and the audit trail is a chain of forwards.
Centralising on one AP inbox fixes the visibility problem and creates a new one: volume in a single place, with no structure. That is the point where automation earns its keep. A centralised AP inbox with an AI reading it gives you one queue, one status per item, and one place to look when a supplier asks where their money is.
- One address suppliers can be moved to, and one queue your team works from.
- Every message tied to a supplier, an invoice and a status, not to a person.
- Duplicate sends and resends recognised, so the same bill is not entered twice.
- A searchable trail of who touched what and when, kept for audit.
- Nothing hidden in a personal mailbox when someone is on leave.
AP inbox automation, step by step
dexIQ connects to the mailbox directly on Microsoft 365 or Google Workspace. There is no forwarding rule to maintain and no separate portal for suppliers to learn.
- Read: every new message and attachment is opened as it arrives, including PDFs, scans and images.
- Classify: invoice, credit note, statement, remittance, supplier query or noise.
- Extract: supplier, ABN, invoice number, dates, GST and line detail are pulled off the document.
- Match: the message is tied to the supplier record and checked against bills already in the ledger.
- Route: invoices go to the AP agent, remittances to reconciliation, queries to a person, noise to archive.
- Escalate: anything low-confidence or unusual is held with the reason attached, for a human to decide.
What it changes in practice
The measurable difference is not that email disappears. It is that the queue stops being a judgement call. Anyone can open the inbox and see what is waiting, what is blocked and why, without reading a single thread from the top.
For firms running AP for multiple clients, the same applies per client mailbox, with segregation kept intact. Data stays in Australia and every action is logged.
Questions
Inbox Management, answered.
What is AP inbox management software?
It is software that monitors the shared accounts payable mailbox and turns incoming supplier email into structured work: classifying each message, extracting the invoice data, matching it to a supplier, and routing it for coding and approval. dexIQ does this with AI agents reading the mailbox continuously rather than on a batch schedule.
Do suppliers have to send invoices anywhere new?
No. dexIQ connects to the mailbox you already publish, so suppliers keep emailing the same address. There is no supplier portal to onboard anyone onto, and no forwarding rule to maintain.
Which mailboxes does dexIQ connect to?
Microsoft 365 and Outlook, and Google Workspace and Gmail. It reads a shared or standard accounts mailbox with delegated access, so no one has to hand over personal credentials.
Can it handle more than one AP inbox?
Yes. Firms and multi-entity businesses can run separate mailboxes per client or per entity, each with its own rules, ledger connection and segregated data.
What happens when the AI gets a classification wrong?
A person overrides it in one click and the correction feeds back in, so the same supplier or message type is handled correctly next time. Nothing posts to the ledger off the back of a classification alone.
Does anything get sent or paid automatically?
Not by default. dexIQ prepares work and holds it for human approval. Autopilot can be switched on for high-confidence invoices within limits you set, and even then it never releases a payment on its own.
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